Choose a Support Model

Overview

To provide seamless support for non-financial player inquiries, Appcharge offers multiple support options directly within the Webstore. These options facilitate direct communication and quick resolution of player concerns:

1. Email Support

Players can submit inquiries through a built-in form directly within the Webstore. This form allows players to provide detailed information about their questions or concerns, enabling effective and personalized support.

2. Live Chat

A dedicated chat interface is available for immediate assistance. This option allows players to receive real-time responses for quick queries and problem resolution, enhancing the player experience through instant communication with the support team.

3. External Support Link

For additional support needs outside the Webstore, players can be directed to comprehensive external support resources. This option ensures players have access to a wide range of support tools and documentation to address various inquiries.

Configuring Email Support in the Appcharge Dashboard

To set up email support for your Webstore, follow these steps:

1. Log in to your Appcharge dashboard with your admin credentials.
2. Go to the Admin section from the main menu.
3. Click on Company to access your company settings.
4. Find the 'Support Email' field and enter the email address where you'd like to receive player support inquiries.
5. Once completed, click Update to save the changes and activate email support.

For more advanced support configurations or customized support models, feel free to contact us.