Currency Conversions

Introduction
This policy outlines the approach and procedures for currency conversions associated with international transactions processed by Appcharge, a merchant of record white label solution business operating globally. It aims to ensure transparent, efficient, and fair currency conversion practices in line with the capabilities provided by our various payment processing partners. Appcharge uses the rates that it is being charged and doesn't benefit from currency exchange rate additional fees.
Currency Conversion for Transactions
2.1 Presentment Currency
Appcharge supports processing charges in 80+ currencies, allowing prices to be presented in players' native currencies to improve sales and help customers avoid conversion costs.
For the Checkout solution, publishers are required to specify the presentment currency when creating a Checkout session. For the Store solution, the localization and selection of the relevant price point and currency will be done by the Appcharge platform.
2.2 Settlement Currency
Payments will automatically be converted to the publisher's default settlement currency (USD) using the exchange rate at the time of the charge. This policy is designed to protect earnings from rate fluctuations between the payment and anticipated payouts.
Foreign Exchange Rates
AppCharge generally applies the mid-market rate for currency conversions, which is the average between the buy and sell prices of a currency. This rate is sourced from third-party service providers. We refresh these rates six times a day using rates provided by our trusted sources. To view the current currency conversion on AppCharge, you can create a price point in the AppCharge dashboard and see the conversion of $1 to all supported currencies. The actual exchange rate applied is highly dynamic and is updated approximately every 3 hours. Publishers can view the latest rates in the price points tab in the AppCharge Dashboard. Note that the rate viewed is the baseline for currency conversion costs.
Conversions on Disputes and Refunds
In the event of a dispute or refund for a currency-converted payment, the amount received by the publisher will be converted back to the presentment currency at the current exchange rate. This may result in an amount more or less than the original payment due to market fluctuations.
Customers will be refunded the exact amount they paid in the currency they used, regardless of any rate fluctuations.
Policy Amendments
Appcharge reserves the right to amend this policy as necessary to reflect changes in regulations, operational requirements, or agreements with payment processing partners.