Troubleshooting

Available Error Codes

Error CodeTitleDescriptionTroubleshoot
1000HTTP_INITIALIZATION_REQUESTFailed to send initialization requestCheck your internet connection and try again.
1001HTTP_INITIALIZATIONFailed to retrieve initialization dataEnsure that you have the correct checkoutPublicKey.
1002HTTP_UPDATE_CHECK_REQUESTFailed to send update requestCheck your internet connection and try again.
1003HTTP_UPDATE_CHECKFailed to retrieve updated dataData integrity is invalid or corrupted.
1003HTTP_DOWNLOAD_URLFailed to download updateThe file update location is unavailable.
2000INITIALIZATION_PARSEUnable to parse initialization dataEnsure that you have the correct checkoutPublicKey and environment.
2001UPDATE_CHECK_PARSEUnable to parse update dataVerify the dashboard configuration and check the integrity of the APK data file.
2002VERSION_DOWNLOAD_FAILEDCouldn't download updated APKThis error may occur due to internet connection issues, an unavailable internal cache, a corrupted download link, or denied access to the download link. We recommend displaying an alert message to the player.
2003VERSION_INSTALL_CANCELEDInstallation canceledThe installation was canceled or interrupted by the player.
2004INSTALLATION_INTENT_FAILEDUnable to installFailed to initiate the installation process. This error is likely caused by the player denying installation access.
2005PACKAGE_NAME_VALIDATIONInvalid package nameThe package name of the new app version does not match the current one. Ensure that the new app version has the same package name as the current version.
2006NO_AVAILABLE_VERSIONInstallation version not foundThis error may occur if the installation method is called before checking for a new available version. First, check for an update, then proceed with installation.
2007LOW_OR_EQUAL_VERSION_CODEVersion code issueThe version number retrieved from the server is lower than or equal to the current version number.
2008INSUFFICIENT_STORAGE_SPACENot enough storage spaceThe device does not have sufficient storage space. We recommend displaying an alert message to the player.
3000REQUEST_INSTALL_PACKAGES_DENIEDInstallation deniedThe player denied installation access. Restarting the app will trigger the installation request again. We recommend displaying an alert message to the player.